Information Overload and Adaptive Performance Among Medical DeviceSalespeople: The Roles of Resource Depletion and Psychological Resilience
DOI:
https://doi.org/10.66438/skh.dssr.v2i2.67Keywords:
Information Overload, Resource Depletion, Adaptive Performance, Psychological ResilienceAbstract
Against the backdrop of rapid information technology development, information overload has become a prevalent phenomenon in the workplace. Drawing upon Conservation of Resources Theory, this study focuses on medical device salespeople in mainland China to examine the mechanism through which information overload affects adaptive performance, with a particular emphasis on the mediating role of resource depletion and the moderating role of psychological resilience. A two-wave questionnaire survey was conducted, collecting 500 valid responses from nine medical device enterprises. Structural equation modeling was employed for empirical analysis. The results reveal that information overload significantly and negatively affects adaptive performance. Resource depletion partially mediates the relationship between information overload and adaptive performance. Moreover, psychological resilience moderates the negative relationship between resource depletion and adaptive performance. Specifically, the negative effect is weaker when psychological resilience is high and stronger when psychological resilience is low. This study extends the application of Conservation of Resources Theory to the context of information pressure, offering theoretical insights and practical implications for organizations seeking to mitigate the adverse effects of information overload.
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